What we keep and why
We apply the same privacy standard across DANA, OVO, GoPay, and QRIS: we keep the data needed to match a payment to your account, confirm a transaction, and complete support checks. We do not ask for extra fields unless a request needs them, and we store
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records only for the period needed for operations, fraud checks, dispute handling, and local legal duties. If a request comes from Indonesia, we process it under the rules that apply in your jurisdiction, and access or eligibility is available only where local law permits. Payment receipts,
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device logs, and chat history are treated as account records, not marketing material. When you ask for a correction or closure, we verify the request through the email or phone on file before changing anything. Where a record must stay for tax, audit, or dispute reasons,
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we keep the minimum set and then remove or de-identify the rest after the retention period ends. We do not sell your data.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.