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Legal Terms Before You Open Account

Legal terms, privacy choices, payment record rules, and account-security duties sit in one place so you know what you accept before you open an account.

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CONTACT ROUTES

Three Ways To Raise Legal Questions

Legal questions need a clear path, not a crowded help inbox. We separate account-term questions, privacy requests, and payment-record checks so your message reaches the right desk.

Live chat legal queue Use live chat from 09:00 to 23:00 WIB and choose Legal from the topic list. We ask for your username, registered phone number, and a short issue summary before checking account records.
Email document request Send privacy, cookie, or account-term requests to [email protected]. Add screenshots only when they show the exact setting, wallet receipt, or login alert you want us to check.
Account page message From mobile or desktop, go to Account > Help > Legal Request. This route attaches your account ID automatically, which helps us compare your request with login, wallet, and security logs.
DATA HANDLING

Six Legal Controls Around Your Account

Your account record is more than a username. We handle personal details, payment references, device signals, cookie choices, and support messages under separate internal access rules.

Account holder check

Before we discuss legal records, we ask you to confirm the registered phone number or email. This keeps privacy requests tied to the account holder, not to someone who only knows a username.

Payment record matching

Wallet records for DANA, OVO, GoPay, and QRIS are stored with receipt references, timestamps, and account IDs. We use them to answer disputes, trace failed credits, and verify withdrawal checks.

Cookie choice path

On mobile, open Menu > Account > Privacy to change cookie choices. On desktop, use Account > Privacy Settings. Some cookies keep login sessions active, while others support site measurement.

Security log use

We keep login time, device type, IP range, and failed-access signals to protect account access. These records help us investigate lockouts, password resets, and unusual attempts to enter your account.

Retention request handling

If you ask us to change, export, or remove eligible records, we first check account status and legal retention needs. Some transaction and dispute records may need to remain for audit purposes.

Legal contact ownership

Our legal desk reviews privacy, account-term, and transaction-record questions separately from promo or lobby questions. Use [email protected] when you need a written answer you can keep.

Legal Questions We Answer Often

Before you open an account, you can check how our legal terms handle access, data, cookies, wallet records, and contact requests. These answers explain the process we use, not personal legal advice. If your question depends on your location, payment record, or account status, send the exact details through the legal contact route.

You accept rules on account access, identity checks, wallet records, privacy handling, cookies, and dispute contact steps. Access also depends on local law and is available only where local law permits.

We use wallet records to match payments with your account, check failed credits, answer disputes, and support security checks. Records may include receipt references, timestamps, payment channel, and account ID.

Yes, contact [email protected] or use Account > Help > Legal Request. We verify the account holder first, then check which fields can be corrected under our records and retention duties.

On mobile, open Menu > Account > Privacy. On desktop, open Account > Privacy Settings. Some cookie settings affect login sessions, so read the label before you turn a setting off.

We keep login time, device type, IP range, and failed-access signals to protect your account and investigate security reports. These records help us confirm whether an access attempt matches your usual pattern.

Use live chat from 09:00 to 23:00 WIB or email [email protected]. Include your username, registered phone number, issue date, and any DANA, OVO, GoPay, or QRIS receipt reference.

Eligibility can depend on local law, network location, and account checks. We provide access only where local law permits, and we may ask for extra verification before restoring restricted account access.